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Help center › Orders

Order health and exceptions

The Operations queue: stuck orders, likely duplicates and executions waiting for their allocation; and the end-of-day compliance batch.

At a glance

Where
Orders › Order health and exceptions (/app/orders/health)
Who
Operations (and Compliance, Admin). Others can read it. Roles and permissions

Try it in the demo A private sandbox firm, no sign-up. Simulated data only.

On this page
Order health and exceptions
Stuck and duplicate orders with a suggested fix; the end-of-day batch button on top.

What is on it

  • Run the end-of-day compliance batch: runs the post-trade check over every account's holdings now (it also runs on schedule). New breaches become violations.
  • A start-of-day banner when the morning data is not complete, with links to Feeds and the Loading center.
  • Stuck and duplicate orders: the problem, the order and its state, what happened, and a suggested fix. An order is stuck when it made no progress for the firm's "stuck" time (Firm settings); a duplicate has the same security, side, quantity and accounts as another entered minutes apart.
  • Executions waiting for allocation: filled orders whose split between accounts Operations has not confirmed yet.

Suggested fixes

Stuck inFix
Pending complianceCancel it and enter it again (the check did not finish).
Pending approvalAsk a user with approve on the account to approve or reject it.
ApprovedStart execution, or cancel it if it is no longer wanted.
Working / Partially filledRun the remaining slices, or cancel the remainder.

Every check here is deterministic. The fixes are suggestions: you act on the order's own page or the blotter.

Confirm an allocation

Open the order and press Confirm allocation (Operations). Over the API: POST /orders/{id}/allocate.

Each exception is also a workflow item ("Exception: open", SLA 1 hour by default), so it shows on the workflow monitor with an owner and escalation. Alerts for stuck and duplicate orders are on Alerts.

  • Orders and the order list The life cycle of a (simulated) order, from proposed to filled, and the order list and order page where you act on it.
  • The workflow monitor Everything in flight that waits on a person, with its stage, owner, age, SLA, what blocks it and the next action; claim, reassign, escalate and comment.
  • Alerts Every alert raised by deterministic detectors: surveillance, unusual access, cross-component anomalies and order health.
  • The start of day The deterministic chain that applies the morning's data in order, from calendars to pre-open compliance; until it completes every page says so.
  • Violations Pre-trade blocks, in-trade halts and post-trade breaches, each with an owner, a due date and a history: open, acknowledged, resolved, waived or escalated.

Do it with the API

Every action on this screen can also be done by your own systems, under the same permissions. See Authentication to get a token.

Paper trading only: orders and fills in Vestoris are simulated. Nothing here is investment advice.